Support

Get to the right response path.

Start with the route that matches the issue. For an active safety or security incident, follow your organization's approved incident procedure first.

Evaluation and access

Installation, trial licensing, access, or evaluation questions. Include the deployment mode and release version if known.

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Deployment support

For licensed installations, use the support channel and severity process in your signed agreement. Email can start the case without including operational data.

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Security report

Report a suspected vulnerability with the affected release and a minimal reproduction. Do not send credentials, customer data, or active exploit traffic.

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Product assurance and verification evidence is maintained in the Trust Center.